Shipping and Returns

SHIPPING


UNITED STATES

Free FedEx Express Saver at the minimum. In limited cases we will ship via FedEx Express within less than 3 working days. Order cut-off times are 11AM PST.

GCC

Free ground shipping at the minimum. In limited cases (Dubai only) we will hand deliver. 

REST OF WORLD

Free ground shipping. All orders are shipped from the US or UAE, so import duties or taxes may apply.

IMPORTANT INFORMATION

Delivery times are simply estimates and start from the date of shipping, not the date of order. While we aim to ship orders placed before 11AM (PST Monday to Friday) on the same day, we cannot guarantee this.

All order are shipped from the US or UAE, so import duties or taxes may apply. Please contact your local customs office for further information. If you don't pay the applicable duties and taxes and the item is returned to us, we will deduct any duties, taxes or fees incurred by us from your refund.

Our courier partners may not be able to call you on arrival so please ensure that you provide a delivery address where the shipment can be received and signed for during business hours. If you are unavailable to sign for your parcel, you can nominate an alternative signature however you will need to notify the courier service of this. The courier will try to deliver your order three times and will leave a calling card at each attempt. We're unable to deliver on public holidays or Sundays so please allow an extra working day.


RETURNS


FREE RETURNS POLICY

Return your order for FREE within 30 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you. All items must be returned unworn, in their original packaging (including protective film/cover). If the watch is returned in perfect condition, but the strap has been used or marked then a refund will only be granted on the watch. Please contact us at support@wqtwatches.com prior to initiating any return.

Exchange your order within 30 days of the shipment date. All items need to be returned unworn, in their original packaging.

WORLDWIDE RETURNS

Please email support@wqtwatches.com to make arrangements. We can provide FedEx details for free returns. Alternatively, you may send your return via a tracked and signed for service. However you choose to return your package, please include a completed delivery note with your return so we can identify it easily. It is imperative you retain proof of postage receipt until you’ve been credited fro your return. WQT Watches is not responsible for items lost in transit.

Returns generally take 5-15 working days to reach WQT Watches. We will typically process the return within 5 working days of the date of receipt. If you have not received your refund within 20 days of returning your order, please send proof of postage to support@wqtwatches.com and a member of the team will look into it for you. Please note that we will be unable to assist you if you have not retained proof of postage.

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